Order Cancellations and Furniture Holds

This page explains how to discuss order cancellations, reserved furniture pieces, delivery arrangements, and changes to your purchase with the Decora team.

General timeline

1. Contact us as soon as possible if you need to cancel an order or change a planned delivery or collection.
2. Same-day changes to delivery schedules or reserved items may depend on product availability, preparation status, and delivery capacity.
3. Any deposit, custom furniture order, or special arrangement should be reviewed and confirmed in writing before the purchase is finalized.

Non-refundable situations

Deposits for custom-made furniture, personalized finishes, or specially ordered products may be non-refundable once production or preparation has begun. Eligibility for a cancellation or refund depends on the order status and the terms provided at purchase. Written confirmation will outline the relevant order details, applicable cancellation period, any fees, and any outstanding balance. Please review these details carefully and contact our team promptly if you notice an issue.

Contact

Call +1 (732) 613-0001 or email [email protected] .