Privacy Policy
This Privacy Policy explains how Decora may collect, use, store and handle information when visitors browse our website, contact our team or ask questions about furniture products and store services. We aim to handle personal information responsibly, use it only for appropriate purposes and provide visitors with clear information about the data they may choose to share with us.
Information visitors may provide
| Contact details | Your name, email address, telephone number and any other contact information you voluntarily include when contacting Decora with a question, product inquiry or service request. |
|---|---|
| Furniture and service inquiries | Information about furniture styles, product dimensions, materials, colors, availability, delivery arrangements, assembly requirements or other preferences you share so our team can respond to your request. |
| Order or service details | Details you choose to provide when discussing a purchase, an existing order, delivery arrangements, product concerns or a return inquiry. Please avoid sending unnecessary sensitive information through ordinary email. |
| Technical preference | A local browser storage preference may be saved on your device to remember that you have dismissed the cookie notice. This preference supports website functionality and is not intended to identify you personally. |
How information is used
Information you provide may be used to respond to questions, explain product features, discuss furniture availability, assist with store visits, communicate about delivery arrangements and address customer service requests. We may also use relevant details to clarify product specifications, respond to concerns about an existing purchase or explain applicable store policies. We seek to limit the use of information to purposes reasonably connected with your inquiry and the services you request.
This website does not provide a web-based order or booking form within the functionality described here. If you contact Decora by telephone or email, the information you include in that communication may be used to prepare a relevant response. Please share only the details needed to address your question.
Information sharing and retention
Decora does not intend to sell personal contact information to third parties. Information may be shared when reasonably necessary to respond to your request, provide a service you have asked about, comply with applicable legal obligations or protect legitimate business interests. Where service providers assist with relevant operations, information should be limited to what is necessary for the intended purpose.
Personal information may be retained for as long as reasonably necessary to respond to inquiries, maintain relevant customer service records, manage transactions where applicable, resolve disputes or meet legal requirements. Retention periods may vary depending on the nature of the communication and any obligations that apply.
Your privacy choices
You may choose what information to include when contacting us. Depending on applicable law and the circumstances, you may also have rights to request access to, correction of or deletion of certain personal information. To submit a privacy-related request, contact us using the details below. We may need to verify your request before taking action, and some information may need to be retained where legally required or otherwise permitted.
Website storage and security
Our website may use local browser storage to remember your cookie notice preference. You can clear this preference through your browser settings, although the notice may appear again afterward. We take reasonable steps appropriate to the nature of the information we handle, but no method of electronic communication or storage can be guaranteed to be completely secure. Visitors should avoid sending payment card details, passwords or other highly sensitive information through ordinary email.
Privacy contact
For questions about this Privacy Policy, requests concerning personal information or clarification about how your details are handled, contact Decora at [email protected] or call +1 (732) 613-0001 . Please describe your request clearly and include a suitable way for our team to respond.
Updates to this policy
We may update this Privacy Policy when our website practices, customer services or applicable requirements change. The revised policy will be published on this page. We encourage visitors to review it periodically to understand how information may be handled when using the Decora website or communicating with our team.